Refund and Returns Policy

Thank you for shopping at ZevaWorld.com! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple return and refund process. Please read our policy carefully to understand your rights and obligations.

1. Eligibility for Returns

We accept returns on most items purchased from ZevaWorld.com within 7 days of the delivery date. To be eligible for a return:

• The item must be in its original condition, unused, and in the original packaging.
• The item must be unopened and undamaged (except for faulty or defective products).
• Items such as personalized products, gift cards, or sale/clearance items are not eligible for returns.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our Customer Service Team at support@zevaworld.com or call us at [+918500709861] to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will provide you with a return shipping label and instructions on how to send the item back.
4. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
5. Send the item back to us using the provided return label.

3. Return Shipping Costs

• If the return is due to a defective or incorrect item (e.g., wrong product, damaged during shipping), we will cover the return shipping costs.
• If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.

4. Refunds

Once we receive the returned item, we will inspect it to ensure it meets our return policy requirements. If the return is approved:

• A refund will be issued to your original payment method within 7–10 business days.
• The refund will include the purchase price of the item, minus any shipping charges unless the return was due to our error (e.g., faulty product).
• If the item is not eligible for a return, we may contact you to arrange for the item to be sent back to you, or we may issue a partial refund.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order for the replacement item.

6. Defective or Damaged Items

If you receive an item that is damaged or defective, please contact our customer support team within 7 days of receiving the product. We will provide you with a return label and a full refund or replacement, depending on the product’s availability.

7. Non-Returnable Items

For health, hygiene, or safety reasons, the following items are non-returnable:

• Personal care items (e.g., skincare, haircare products, and cosmetics)
• Intimate apparel (e.g., underwear, swimsuits)
• Perishable goods (e.g., food, flowers)
• Gift cards and digital downloads

8. Order Cancellations

You can cancel your order within 24 hours of placing it. After this time, if the order has already been processed or shipped, we may not be able to cancel it. If your order has shipped, you will need to follow our return process.

9. Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us:

Email: support@zevaworld.com
Phone: [+918500709861]
Address: [masab tank hyderabad]

We appreciate your business and are here to help make your shopping experience with ZevaWorld.com a positive one!

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This Return and Refund Policy was last updated on [01-01-2025].